System
Please hold for the next available Live Support Agent.
14:52:51 mini.narn
good afternoon
14:53:29 Caroline T.
Hello! Welcome to Skype Live Support! My name is Caroline T. How may I help you?
14:53:41 mini.narn
my name is xxxx
14:53:44 mini.narn
please
14:53:45 mini.narn
help mt
14:53:47 mini.narn
me
14:54:02 mini.narn
i can't close my tariff Unlimited Russia
14:54:15 mini.narn
can You?
14:54:48 Caroline T.
I understand that you wish to cancel your subscription. I am here to assist you.
14:55:01 mini.narn
ok
14:55:04 Caroline T.
Before we proceed, may I have your Skype name?
14:55:12 mini.narn
mini.narn
14:55:56 mini.narn
my Skype-name mini.narn
14:56:33 Caroline T.
Thank you. Please stay online while I check your account.
14:56:41 mini.narn
ok
14:56:45 mini.narn
i'm waiting
14:57:28 Caroline T.
Thank you for waiting.
14:57:43 Caroline T.
Are you renewing your subscription?
14:58:11 mini.narn
no. i don't want to continue it
14:58:24 mini.narn
just one time
14:58:31 mini.narn
were
14:58:59 mini.narn
i hope You understand me, i speak English not good
14:59:38 Caroline T.
I see.
15:00:23 Caroline T.
Please follow this steps, so that you may able to cancel your subscription.
15:00:28 Caroline T.
Sing in to your account here: https://secure.skype.com/account In the Account details section, click
Subscriptions. Click Settings next to the subscription you would like to cancel, then click Cancel
subscription.
15:00:59 mini.narn
just a moment please
15:02:01 mini.narn
ok
15:02:06 mini.narn
i did it but
15:02:16 mini.narn
there is no any "cancel" button
15:02:57 mini.narn
only Your Russia Unlimited mins subscription will expire in 2 days as your payment has failed. Please change
your payment method to retain your services.
Unlimited* minutes
Unlimited* calls to landlines and mobiles in these destinations. It also includes a Skype Number discount.
15:03:47 Caroline T.
I see. The subscription is already canceled.
15:05:08 mini.narn
today Skype try to get my money from my bank-card
15:05:24 mini.narn
it was sms message
15:06:47 Caroline T.
It did not try to get anything from your card, this message is a notification that your subscription will
expired soon.
15:07:52 mini.narn
message tells me that operation failed, no available money on card...
15:08:45 Caroline T.
You can unlink your card as well in your account. Please follow this steps.
15:08:54 mini.narn
i called to bank bank told me that it was attempt to get my money from Skype
15:09:06 Caroline T.
Sign in to your account and, in the Account details section, click Billing & payments. Click Stored payment
details. Next to the credit card you want to remove, click the Delete button.
15:09:48 mini.narn
just a moment
15:11:30 Caroline T.
Okay.
15:11:30 mini.narn
ok, in a future, i hope all be ok
15:11:38 mini.narn
thank you
15:12:10 Caroline T.
You're welcome.
15:12:30 Caroline T.
Yes, it will be fine now. Is there anything else I can help you with, aside to this matter?
15:13:02 mini.narn
no, thank you
15:13:08 mini.narn
Good bye
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